Interpretation and Definitions
Definitions
- Account means a unique account created for you to access parts of the Service.
- Application refers to Runora, the mobile application.
- Company refers to Runora.
- Country refers to: Bangladesh.
- Device means any device that can access the Service.
- Personal Data means information that identifies or can reasonably identify an individual.
- Service refers to the Runora application.
- Service Provider means any third party that processes data on our behalf.
- Usage Data means data collected automatically through use of the Service.
- You means the individual using the Service.
Collecting and Using Your Personal Data
Personal Data
We may collect the following information when you create an account, update your profile, or use the Service:
- Name
- Email address
- Phone number
- Address, if applicable
- Profile photo, if provided
- Date of birth / birthdate, if provided
- Gender, if provided
- Height and weight, if provided
- Blood group, if provided
Usage Data
Usage Data is collected automatically and may include:
- Device IP address
- Device type and operating system
- App usage statistics
- Date, time, and duration of app usage
- Diagnostic and crash data
- Device identifiers such as Firebase instance ID
Optional Profile Health Information
Runora may collect optional profile health information such as date of birth, age, gender, height, weight, blood group, and BMI-related fitness category when you choose to provide it.
This information is used to personalize running goals, wellness insights, fitness suggestions, hydration guidance, recovery tips, birthday greetings, challenge recommendations, and AI coaching features.
Providing this information is optional. Some personalization features may be limited if this information is not provided.
Dourai AI Coach and Conversation History
Runora includes Dourai AI Coach, which may use your profile information, workout history, recent app activity, and chat messages to provide personalized running, walking, recovery, hydration, nutrition, and motivation guidance.
Runora may store a limited recent conversation history locally on your device to improve conversation continuity. This may include your recent messages and AI replies.
AI responses are for general fitness, wellness, motivation, and educational purposes only. They are not medical advice and should not replace consultation with a qualified professional.
Location Data
How and Why Location Data Is Used
Runora is a GPS-based fitness tracking application. To provide its core features, the app collects precise location data only when you start an active walk, run, or challenge activity.
Location data is used to:
- Track your walking or running route
- Calculate distance, pace, and duration
- Display your route on a map
- Save accurate workout records
- Support virtual race and challenge tracking
Background Location Access
Runora may access your location in the background during an active run, walk, or challenge session so tracking continues when the screen is locked, the app is minimized, or you switch to another app.
On Android, Runora may use a foreground service and persistent notification during an active run or challenge to continue tracking elapsed time, distance, pace, and route when the app is minimized, the screen is locked, or the app is removed from recent apps.
Location tracking stops when you stop the activity.
Weather and Safety Intelligence
Runora may use your current location to provide weather intelligence, air quality insights, outdoor running safety scores, and activity recommendations for running, walking, cycling, trail activity, or swimming.
What Runora Does NOT Do
- We do not track your location when no activity is active
- We do not collect location data continuously outside active tracking or location-based features
- We do not use location data for advertising
- We do not sell location data to third parties
Camera and Media Access
If you upload a profile picture, activity image, or share card image, Runora may request access to your camera or photo library. This access is optional and controlled by your device permissions.
Health, Wellness, and Activity Insights
Runora may provide general wellness features such as metabolic health score, walking goals, activity insights, blood sugar awareness tips, meal habit guidance, energy and fitness guidance, BMI-related messaging, and diabetes-related lifestyle awareness.
These features may be generated from your activity data and optional profile information, such as walking/running distance, duration, active days, streaks, workout history, age, height, weight, gender, and blood group.
Runora does not diagnose, treat, cure, or prevent diabetes or any other disease. Health scores, wellness insights, walking targets, and activity suggestions are for general information, awareness, and motivation only.
You should not use Runora as a replacement for medical advice, diagnosis, treatment, medication decisions, diet prescriptions, glucose management, or emergency care.
Doctor Wellness Support
Runora may offer access to licensed doctors or wellness professionals for general guidance related to walking habits, meal habits, blood sugar awareness, lifestyle improvement, energy, fitness, and preventive wellness education.
Doctor support inside Runora is intended for general wellness guidance and awareness only, unless clearly stated otherwise by the doctor during a consultation.
For urgent symptoms, chest pain, severe weakness, pregnancy-related concerns, medication changes, glucose emergencies, sexual health concerns, or any serious medical issue, you should consult a qualified doctor directly or seek emergency medical care.
How We Use Your Personal Data
We use Personal Data to:
- Provide and maintain the Service
- Track and display workout activities
- Manage user accounts
- Verify user identity and phone number during signup or login
- Respond to support requests
- Send important service-related notifications
- Improve app performance and features
- Ensure app security and prevent misuse
- Generate activity-based wellness and metabolic health insights
- Provide walking, fitness, energy, and blood sugar awareness tips
- Enable optional sharing of health scores and activity cards
- Provide optional doctor wellness support and consultation-related guidance
- Personalize Dourai AI Coach responses
- Store limited local AI conversation history for continuity
- Calculate BMI-related fitness messaging when height and weight are provided
- Provide birthday greetings and age-based personalization when birthdate is provided
- Provide weather, air quality, and outdoor activity safety intelligence
- Support foreground/background workout tracking during active sessions
Sharing of Your Personal Data
We may share your data only in the following situations:
- With Service Providers such as Firebase, analytics, crash reporting, cloud hosting, OTP, phone verification, maps, weather, AI, or infrastructure providers
- For legal compliance when required by law or government authorities
- For business transfers such as mergers or acquisitions
- With your consent, when you explicitly allow it
We do not sell your personal data.
Sharing Health Score and Activity Cards
Runora may allow you to share your metabolic health score, activity cards, walking/running summaries, challenge results, or wellness progress with other apps or people using your device’s share feature.
Sharing is optional and only happens when you choose to use the share button. Once shared outside Runora, the information is controlled by the app or platform you share it with.
Shared content may include health score, activity summary, distance, duration, pace, fitness message, route image, challenge details, and Runora branding.
Data Retention
We retain Personal Data only as long as necessary to provide the Service and comply with legal obligations.
- Account data: retained while your account is active
- Profile health information: retained while your account is active or until updated/deleted by you
- Workout data: retained until deleted by you
- Health score and activity insight data: based on your workout history and retained while workout data is retained
- Local Dourai AI conversation history: stored locally on your device and may be cleared by app data deletion or app reinstall
- Support communications: up to 24 months
Delete Your Personal Data
You may request deletion of your account and personal data at any time by using our account deletion page or by contacting us directly. Some data may be retained if legally required.
- Account deletion: https://runora.app/deleteyour/account/
- Data deletion: https://runora.app/deleteyour/data/
Disclosure of Your Personal Data
We may disclose Personal Data if required to:
- Comply with legal obligations
- Protect the rights or safety of users or the Company
- Prevent fraud or misuse
Security of Your Personal Data
We use commercially reasonable measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Runora is not intended for users under 16 years of age. We do not knowingly collect data from children under 16. If such data is discovered, it will be deleted promptly.
Links to Other Websites
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- Website: https://runora.app
- Email: support@pixora.com.bd
- Phone: +8801346990130